Items In Transit Too Long

Items In Transit Too Long

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If the item belongs to another library:

  • Place a hold on another copy
  • If there is no other copy, patron will need to speak with reference
  • Let the patron know the in transit item will be dealt with by the owning library according to their internal procedure
  • If the item is not located, it will be up to the owning library to either replace it, or contact the patron to tell them they cannot fill the request

If the item belongs to Benicia:

  • Place a hold on another copy
  • Let the patron know the in transit item will be dealt with according to our internal procedure
  • If there is no other copy, patron will need to speak to reference
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