If a patron comes in to pick up a hold for someone else and there isn't an association or note, we may call the phone number on file for the patron to get permission.
When checking out a Hold to a patron for whom the item is NOT on hold:
Check for Associations between the two patrons.
Check the notes tab for permissions between the two patrons. (CarlX accounts came over with Notes instead of Associations)
*Check out the item(s) to the patron/ account who put the item on Hold.
This is also the rule for LINK+ holds. Definitely ask if this is not clear.





